Communication

Ticketing: Agent Actions
This short article is presenting all actions the agent can take on an existing ticket. - Block/Unit assignment Tickets that are submitted by existing u...
Thu, 12 Nov, 2020 at 12:12 PM
Mail Merge - Manual
This article explains in detail the Mail Merge section of Resident and also guides you through the process of creating and sending customised letters. T...
Wed, 21 Oct, 2020 at 3:54 PM
Sending And Receiving Messages
Sending And Receiving Messages We can send messages from almost all sections of Resident. Whenever we see the 'Messages' option this means ...
Sun, 4 Nov, 2018 at 6:36 PM
Mail Merge example case study
This article will give examples of situations where a mail merge might be considered and what can be done in each instance. PLEASE NOTE THAT THIS ARTICL...
Wed, 21 Oct, 2020 at 3:54 PM
Ticketing Functionality
Overview: REMARK 1: Please be aware ticketing is an additional module not included in your Resident subscription. Its price is £75 plus VAT per month. I...
Thu, 12 Nov, 2020 at 10:05 AM
Ticketing: Resident Integration
This short article previews how ticketing is integrated with other features in Resident. Works Orders: - You can create a Works Order, which stays link...
Thu, 12 Nov, 2020 at 12:12 PM
Ticketing Messaging
Messages tab - Allows you to see and send all correspondence regarding this ticket. Messaging in the ticket is two-way which means when you respond to the s...
Thu, 12 Nov, 2020 at 10:05 AM
Ticketing - Notifications and Reminders
1. Notifications - This stores templates for all notifications built into the ticketing. You can change content of the email sent or completely disable each...
Thu, 12 Nov, 2020 at 10:02 AM
Payment receipt
This functionality allows leaseholders to receive an automatic email the moment an agent has allocated a receipt to their account. To activate this feat...
Mon, 10 May, 2021 at 2:10 PM