This short article previews how ticketing is integrated with other features in Resident.
Works Orders:
- You can create a Works Order, which stays linked to the ticket so you can easily move between them.
- When you create a Works Order, the details and subject of the ticket will be added and any attachments will be stored in the File section.
- After Instructing or Completing the Works Order, you will get a prompt to update your ticket. This will allow you to send a message and the change status of your ticket.
- You can raise multiple Works Orders for the same ticket.
Tasks
- You can create a Task which stays linked to the ticket so you can easily move between them anytime.
- When you create a Task, the details and subject of the ticket together with attachments will be added to the new Task.
- After Completing the Task you will get a prompt to update your ticket. This will allow you to send a message and change the status of your ticket.
- You can raise multiple Tasks for the same ticket.
Assigning:
- When a ticket is created from an email address which is already added to the system, it will automatically pick up the block, unit and leaseholder and assign it to the ticket.
- If the assigned block has property manager, they will automatically be assigned the ticket and be notified. You can set up a Property Manager for each block in Block Details.
- Ticket can be also raised from leaseholder/director portal
